Public services reach almost every resident, so faster and clearer service would be widely felt. The public body concerned stays accountable for the result.
KEY QUESTION
Can residents complete a public-service application without another visit or phone call?
Priorities are editorial judgements by Cyprus AI Monitor about public value and the attention each sector needs. They are not official strategy rankings, readiness scores or EU AI Act risk categories.
An assistant could explain a form in plain Greek, check for missing documents and direct a resident to the right service.
These are examples of possible uses. They do not describe systems already in use or promise any benefit.
Make a named public authority responsible for each answer. Keep a route to a person and accessible alternatives, and provide a way to challenge consequential decisions.
Published figures for Cyprus. These supplementary measures are not part of the index score.
80.34/100
Observation period:
EU average · 2025: 84.64/100
Benchmark of online availability of assessed services, including domestic and cross-border access.
This is a score out of 100. It does not show what share of services use AI or how satisfied citizens are.
62.7%
Observation period:
People aged 16–74 who obtained information through public-authority websites or apps during April 2024–March 2025.
Looking up information is not the same as completing an application, and the measure does not cover AI use. People over 74 are not included.
52.0%
Observation period:
People aged 16–74 who accessed information held about them by public authorities, April 2024–March 2025.
Covers several kinds of public record, so it is not a measure of access to health records. Viewing records online also does not mean giving permission to use them to train AI.
What we still need to know
These figures do not show how many public AI systems are in service, how often they give wrong answers or how much time citizens save.
Proposed measures for future data collection. No values have been published for them.
Related source
The Commission’s 2026 report records a gov.cy AI chatbot after a pilot. It does not publish a citizen-outcome evaluation.
Source or service page · checked 12 Sept 2026